ECRS's corporate service mission is to exceed our customers expectations for service, quality, and value. We constantly strive to earn our customers' long-term loyalty by working to deliver more than promised, being honest and fair, and "going the extra mile" to provide exceptional personalized service that creates a pleasing business experience. When it comes to supporting our customers, our Support Group has its own mission statement that is simple and to the point:

" Deliver Excellent Customer Support
from the Customer's Perspective."

The ECRS Deployment & Support Group holds firm to this simple yet effective mission by measuring their results of customer satisfaction on a daily basis. Using in-house proprietary reporting and issue-tracking systems, ECRS keeps a close watch to ensure customer satisfaction and quick issue resolution. Once a support issue is closed, each customer is invited to submit a satisfaction feedback survey. Survey results are automatically tabulated, trended and reported to our management team, allowing ECRS to accurately monitor customer satisfaction. We're proud of our outstanding satisfaction results, so we make survey trending results available to customers and prospects upon request.

ECRS products are designed to surpass our customers' expectations, not only in functionality, but also in reliability. Standard features such as automatic POS redundancy and automatic store-to-HQ data synchronization allow ECRS to provide retail automation solutions with the lowest cost-of-ownership in the business. In times when help is needed, ECRS is ready to deliver with two primary support packages - Silver and Gold. These innovative support packages help our customers get the most out of their store automation system while simultaneously keeping support costs down. Quite simply, we offer proven, effective support plans at very affordable rates.