ECRS seeks applicants for the position of PC Software & Hardware Customer Service/Support Technician on its Help Desk to remotely cover the Pacific and Mountain US time zones.

Job Summary

ECR Software develops and implements a full range of technologies that power many of the world's retail automation systems. The ECRS Support & Deployment Group is looking for a Customer Service/Support Specialist to remotely cover western USA/Canada business hours (8am/9am PST - 5pm/6pm PST).. The ECRS Help Desk is dedicated to meeting the expectations of over 13,000 external customers from within a call center environment.

This is a full-time position with a competitive base salary. Responsibilities include documenting, dispatching, and dealing with a broad range of potential issues and problems - some critical; understanding online tools provided for monitoring of critical retail systems and metrics; providing identification, prioritization, and resolution of problems; and creating problem tickets in a local and/or corporate Help Desk web-based database. Problem determination and troubleshooting skills are required.

Requirements

The following knowledge or experience is required: strong understanding of a retail environment & operations; understanding of basic accounting principals; sound familiarity of Window's and Linux operating systems; LAN/WAN networks, strong telephone and personal communication skills; strong customer service skills; ability to organize and prioritize work in a mostly fast-paced, changing environment; technical aptitude and an ongoing learning attitude; professional attitude and a team player; strong work ethic; and self-motivated/career oriented. Familiarity with help desk procedures, customer service, and a 4-year degree in a computer-related field is a plus.

Benefits

ECRS provides an attractive compensation and benefits package including paid vacation, holiday, & sick days, 401(k), long-term disability, and family health insurance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Submit resumé to careers@ecrsoft.com or fill out our Career Opportunities Form.