ECRS seeks applicants for the position of PC Software & Hardware Customer Service/Support Technician on its Help Desk to remotely cover the Pacific and Mountain US time zones.
ECR Software develops and implements a full range of technologies that power many of the world's retail automation systems. The ECRS Support & Deployment Group is looking for a Customer Service/Support Specialist to remotely cover western USA/Canada business hours (8am/9am PST - 5pm/6pm PST).. The ECRS Help Desk is dedicated to meeting the expectations of over 13,000 external customers from within a call center environment.
This is a full-time position with a competitive base salary. Responsibilities include documenting, dispatching, and dealing with a broad range of potential issues and problems - some critical; understanding online tools provided for monitoring of critical retail systems and metrics; providing identification, prioritization, and resolution of problems; and creating problem tickets in a local and/or corporate Help Desk web-based database. Problem determination and troubleshooting skills are required.
The following knowledge or experience is required: strong understanding of a retail environment & operations; understanding of basic accounting principals; sound familiarity of Window's and Linux operating systems; LAN/WAN networks, strong telephone and personal communication skills; strong customer service skills; ability to organize and prioritize work in a mostly fast-paced, changing environment; technical aptitude and an ongoing learning attitude; professional attitude and a team player; strong work ethic; and self-motivated/career oriented. Familiarity with help desk procedures, customer service, and a 4-year degree in a computer-related field is a plus.
ECRS provides an attractive compensation and benefits package including paid vacation, holiday, & sick days, 401(k), long-term disability, and family health insurance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.
Submit resumé to careers@ecrsoft.com or fill out our Career Opportunities Form.
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